FAQs Translation Services

We translate to and from all major world languages, including: English (British, American...), French (European, Canadian...), Spanish (European, Latin American...), Portuguese (European, Brazilian, African...), Russian, Arabic, Chinese (Mandarin, Cantonese ...).

European Languages: Albanian, Basque, Belarusian, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hungarian, Icelandic, Irish, Italian, Latvian, Lithuanian, Luxembourgish, Macedonian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Ukrainian, Welsh

Middle East and Central Asian Languages: Arabic, Armenian, Azerbaijani, Hebrew, Georgian, Kazakh, Kirghiz, Persian, Pashto, Tajik, Turkish, Turkmen, Uzbek

South Asia and Far East: Assamese, Bengali, Burmese, Chinese, Gujarati, Hindi, Indonesian, Japanese, Javanese, Khmer, Korean, Marathi, Malay, Nepali, Sinhalese, Tagalog, Tamil, Telugu, Urdu, Vietnamese

See full list of languages we translate.

We translate all types of documents and we have expert translators available for specialist subject matter.

Commercial and business documents: brochures, catalogues, websites, press releases, business proposals, company formation documents, tender documents, social media, CVs …

Official and government-issued documents: birth certificates, academic diplomas, criminal record certificates, identification documents …

Financial documents: annual reports and accounts, audit reports …

Legal documents: Legislation, contracts and agreements, terms and conditions, privacy policies, court submissions …

Technical documents: operating manuals and user instructions, technical standards, academic and scientific articles, training manuals, product specifications, safety manuals …

Creative documents: books, articles, scripts ….

Websites and applications

We translate documents sent to us in most formats including PDF, Microsoft Word, Excel, PowerPoint, as well as documents scanned as images and physical paper documents. We can also work from audio files, html and directly from websites.

Non-certified translations are normally delivered by email in Microsoft Word, Excel or PowerPoint as appropriate, but we can return in other formats upon request.

Certified Translations are generally returned on paper. They will be sent to you by registered post or courier.

When you send us your translation for a quote, we will offer you a choice of urgent and non-urgent delivery options. Depending on the size of translation, urgent delivery can be next working day, or even same day.

There are a number of factors which determine how much a translation will cost: the amount of text to be translated, format of the text, source and target language, subject matter, urgency, intended use of translation (internal use/publication), whether certification is required. When you send us your translation for a quote, we will get back to you with a detailed proposal specifying the final price for all options.

We work with selected specialist translation agencies based in different countries to provide experienced and qualified translators with expertise in each language pair. All translators are native speakers of the language being translated into, and all are bilingual or proficient in the source language; most are based locally in the country where the target language is spoken.

Because we work through selected specialist translation companies, our translators work as part of local teams with local management. It means we do not work with remote translators recruited online - you will never find your project posted on the Internet.

As far as technically possible, we will always return your translation with the same design and layout as the original, even where text is included in images and diagrams, so that it is ready for you to use without further work. In some cases, where this entails substantial formatting and graphic design work, we will quote separately for formatted and non-formatted translation.

Just send us your documents by email or using our Online Quotation Form. We will then get back to you directly with a quotation, specifying the total price of completing your translation and how long it will take us to complete it, with different urgent and non-urgent delivery options.

We can always give you an estimate of how much a translation will cost and how long it will take, but we can only confirm the definitive price once you send us the final document. Use our Online Quotation Form to give us information about your project, and we will get back to you with an estimate.

When pricing your project, we will take into account any duplicate content within your documents, including documents from any previous projects that we have translated for you. Depending on the situation we will either not charge for duplicate content or charge at a reduced rate.

We treat the content of all documents we are asked to translate or certify, whether or not they contain personal data, as strictly confidential. We will not use the content of documents sent to us for translation for any purpose other than to complete the translation or certification.

If your document contains personal data, please indicate that it does when submitting your document for quotation. Where feasible, we will redact all personal data from the document before forwarding to our translation team. If redaction isn’t feasible, we will treat the whole document as personal data, implementing appropriate safeguards according to the sensitivity of the data.

For further information about how we process personal data contained in documents submitted for quotation and about your personal data rights, please see
Privacy Policy (Customer Inquiries)

Obviously, we want every client to be happy with every translation and for every translation to be as good as it possibly can be. Even if we can’t be 100% perfect, we do undertake to put every care into every stage of the translation process and to continue working on a translation until everyone is completely satisfied with the work.

On the other hand, translation is a creative art as much as it is a science, and is therefore often subjective. It also sometimes happens that clients have different opinions about how specific terms should be translated and on the style of writing. In such cases, it is our job to listen and understand, to ensure that our work is adapted to the client’s perspective. Creating client style guides and glossaries, developing an affinity for each client’s preferred writing style, form of expression, register (level of formality) and tone … this requires a constructive approach to client feedback, as part of an ongoing effort to refine our work; this is why we value long-term client translator relationships as a key factor in delivering the highest levels of quality.

As part of our normal pricing policy, we offer reduced rates for large projects and for non-urgent projects, and we offer discounts to first-time clients. We also try to provide discounted translations to charities and non-profit organisations whenever possible.

We offer specialist translations of all types of legal and technical documents, including medical, scientific, financial and academic texts. Technical translations are completed and reviewed by specialist translators according to the subject matter and intended use, ensuring accurate translation of technical terminology and concepts. For further information please see Technical Translations.

A certified or sworn translation is a translation that is certified as accurate and true by the translator. Certified translations are normally required when submitting documents in foreign languages for official or legal purposes to embassies, courts or government agencies.

The rules on how a translation should be certified vary from country to country. In some countries, such as the United Kingdom and the United States, translations are often accepted when stamped by an accredited or reputable translation agency, though they may also require a declaration by the translator to be sworn before a notary. In other countries, such as France, Brazil and Spain, there are official lists of sworn translators who are authorised to provide sworn translations (appointed by the Ministry of Foreign Affairs or by the courts). Elsewhere, for example in Portugal, translations can be certified by a lawyer or notary.

If a certified country is done outside the country where it is to be submitted, it will generally need to be legalized in the country where it was done. This can normally be done by obtaining an Apostille or Consular Legalisation. However, some countries will require translations done abroad to be stamped by their embassy.

A sworn translation only certifies the accuracy of the translation and does not authenticate the underlying original document. In most cases, when submitting a foreign document to a government agency or court, the original document must also be legalized.

For further information about legalizing documents abroad and Apostille stamps, see:
Apostille and Legalization Services

Sworn translations in Albania: Albanian translations must be certified in Albania by a translator authorised by the Ministry of Justice (in Albanian)

For further information, please see:
Certified Albanian Translations

Translations in Armenia are certified with an affidavit, which must be sworn by the translator before an Armenian notary. Translations of Armenian documents required for submission abroad will generally also need an apostille stamp (issued by the Armenian Ministry of Justice) or legalization by the recipient country's embassy of in Yerevan.
Certified Armenian Translations

Translations of foreign documents to be submitted to Australian authorities should be certified in the country where the translation was performed with an Apostille Stamp, or certified in Australia by a translator who is recognised by NAATI

Translations of Australian documents required for submission abroad or to foreign embassies in Canberra can be authenticated by the Department of Foreign Affairs and Trade - the translation must be certified by a NAATI translator.